Return Policy

Last Updated: January 2026

Overview

At Candlesaromaligh, we want you to be completely satisfied with your plant purchase. This Return Policy outlines the terms and conditions for returns, exchanges, and refunds.

Return Eligibility

To be eligible for a return, your item must meet the following criteria:

• The plant must be returned within 14 days of delivery
• The plant must be in its original condition, showing no signs of damage or neglect
• The original packaging or container should be included when possible
• You must have a receipt or proof of purchase

Return Process

To initiate a return, please follow these steps:

Step 1: Contact Us

Reach out to us within 14 days of receiving your order. Contact us via email at support@candlesaromaligh.world or call us at +12146832359. Please provide your order number and reason for return.

Step 2: Receive Authorization

We will review your return request and provide you with a Return Authorization (RA) number and instructions for returning the item.

Step 3: Ship the Item

Package the plant securely using the original packaging when possible. Include the RA number with your return shipment. We recommend using a trackable shipping method.

Refund Policy

Once we receive and inspect your returned plant, we will notify you of the approval or rejection of your refund.

Approved Refunds

If approved, your refund will be processed to the original method of payment within 5-10 business days. Shipping costs are non-refundable unless the return is due to our error.

Refund Exceptions

Refunds may not be available for:

• Plants that show signs of damage due to improper care
• Returns made after the 14-day return window
• Items returned without a Return Authorization number
• Custom or personalized orders

Exchanges

We offer exchanges for plants of equal or greater value. If you wish to exchange your plant, please contact us within 14 days of delivery. Exchanges are subject to availability.

Damaged or Defective Items

If you receive a damaged or defective plant, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs. Please provide photos of the damage when possible.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error or a defective product. Original shipping costs are non-refundable.

Plant Health Guarantee

We guarantee that all plants are healthy and properly cared for at the time of shipment. However, once a plant is in your care, its health depends on proper maintenance. We cannot guarantee plant health after delivery due to varying environmental conditions and care practices.

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized plant arrangements
• Plants that have been repotted or significantly altered
• Digital products or downloadable content
• Gift cards

Late or Missing Refunds

If you haven't received your refund within 10 business days after approval, please check your bank account again and contact your credit card company. If the problem persists, contact us at support@candlesaromaligh.world.

Contact Information

If you have questions about our Return Policy or need assistance with a return, please contact us:

Email: support@candlesaromaligh.world
Address: 10216 Northwest Hwy, Dallas, TX 75238, United States
Phone: +12146832359

Changes to This Policy

We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated date. Your continued use of our services constitutes acceptance of the modified policy.